This training enables the deployment of a global process management approach, supporting corporate strategy and performance improvement in accordance with ISO 9001:2015 requirements.
Understand the process approach as defined by ISO 9001:2015.
Deploy the process approach within the organization.
Map and formalize a process.
Become familiar with process management tools.
1-Key issues of the process approach
2-The normative framework
3-Deploying the process approach
3.1-Identifying processes
3.2-Mapping processes
3.3-Selecting key processes
3.4-Cascading and deploying objectives across processes
3.5-Managing processes and Roles/Responsibilities
3.6-Implementing the process approach
3.7-Communicating results
3.8-Improving processes
4-The process approach in the field
5-The quality approach and process approach
6-How to manage barriers and obstacles in the field
7-Tools to support the process approach
8-Mapping examples
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